Frequently Asked Questions

Ordering & Payment

1. How do I know if my order was placed successfully?

After completing your purchase, you will receive an order confirmation email containing your order number and order details. Please check your spam or junk folder if the email does not appear in your inbox.

2. Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We will try to assist, but changes or cancellations cannot be guaranteed once the order has entered processing or has already shipped.

3. What payment methods do you accept?

The payment methods available for your order will be displayed at checkout. All payments must be completed before an order can be processed.

Shipping & Delivery

4. Where do you ship?

Gwinnieb currently ships to addresses within the United States. Please enter a complete and accurate delivery address during checkout to help prevent delays.

5. How long will it take to receive my order?

Orders are usually processed within 1–3 business days. Standard delivery generally takes 7–12 business days after shipment. Delivery times are estimates and may vary because of carrier delays, holidays, weather, or address issues.

6. How much does shipping cost?

Standard shipping costs $9.99. Orders over $69 qualify for free standard shipping. The available shipping options and final cost will be shown at checkout.

7. How can I track my order?

Once your order has shipped, tracking information will be sent to the email address used at checkout. It may take 1–3 business days for the carrier to display the first tracking update.

8. What should I do if my package is delayed or marked as delivered but missing?

First, check the delivery area, mailbox, household members, neighbors, and any safe locations around the property. Tracking may occasionally update before the package is physically delivered. If you still cannot locate it, contact the carrier and then email us with your order number so we can assist.

Products & Returns

9. Will my dice look exactly like the product photos?

Minor variations may occur because of natural stone patterns, pigments, inclusions, lighting, screen settings, and production finishes. These differences are normal and can make each dice set slightly unique.

10. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery at support@gwinnieb.com. Include your order number, a description of the issue, and clear photos of the item and packaging. We will review the information and provide the appropriate next steps.