Return & Refund Policy

Last updated: January 27, 2026

Thank you for shopping with Gwinnieb. We are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• You must provide a receipt or proof of purchase

2. How to Start a Return

To initiate a return, please contact us at:

📧 Email: support@gwinnieb.com

Please include:

• Your order number
• Reason for return
• Photos (if the item is damaged or incorrect)

Once your return request is approved, we will provide:

• Return instructions
• The correct return address

⚠️ Important:
Returns sent without prior approval will not be accepted.

3. Return Address

We operate multiple fulfillment and return centers to ensure efficient processing.

📍 Company Address:
CALVERYN INC
2255 W 136TH AVE NUM 162
BROOMFIELD, CO 80023
United States

⚠️ This address is for business registration and correspondence only.
Please contact us first to receive the correct return address before sending any items.

4. Return Shipping Costs

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable

If the return is due to:

• A damaged item
• A defective product
• An incorrect item received

👉 We will cover the return shipping cost.

5. Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive:

• A damaged item
• A defective product
• The wrong item

Please contact us within 48 hours of delivery at:

📧 support@gwinnieb.com

We will resolve the issue as quickly as possible.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Your refund will be issued to your original payment method
• Processing time: 5–10 business days

⚠️ Please note:

• Your bank or payment provider may require additional time to process the refund

7. Non-Returnable Items

The following items are not eligible for return:

• Used or worn items
• Items not in original condition or packaging
• Gift cards
• Personalized or custom-made products

8. Order Cancellation

• Orders can be canceled within 12 hours of purchase
• Once the order has been processed or shipped, it cannot be canceled

9. Exchanges

We currently do not offer direct exchanges.

If you need a different item:

1. Return the original item
2. Place a new order

10. Contact Information

If you have any questions, feel free to contact us:

📧 Email: support@gwinnieb.com
🕒 Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (EST)